T&C

Privacy Policy for Steve Customs

At Steve Customs , we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, and payment details.
Usage Data: Information about how you interact with our website or app, including IP addresses, browser type, pages visited, and time spent on our platform.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content.

2. How We Use Your Information

We use your data for the following purposes:

To process and fulfill your orders.
To communicate with you about your purchases, updates, or promotions.
To improve our products, services, and website functionality.
To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

Service Providers: Trusted partners who assist us in operating our business (e.g., payment processors, shipping companies).
Legal Authorities: When required by law or to protect our rights and safety.

4. Security Measures

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications.
Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at +254740583506.

6. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date. Please review this policy periodically to stay informed.

Last Revised: 08/03/2025

Terms and Conditions for Steve Customs

Welcome to Steve Customs ! By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By using our platform, you confirm that:

You are at least 18 years old or have parental consent to use our services.
You agree to abide by these Terms and Conditions and our Privacy Policy.

2. Account Registration

To make purchases or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.
Provide accurate and complete information during registration and update it as necessary.

3. Orders and Payments

All orders are subject to availability and acceptance by Steve Customs.
Payment must be made in full before your order is processed. Accepted payment methods include Card, apple-pay, google-pay & mobile money.
Prices are subject to change without notice. Taxes and shipping fees may apply.

4. Refunds and Returns

Our refund policy is outlined separately on our Refund Policy page. Please refer to it for details regarding eligibility, timelines, and procedures for returns or exchanges.

5. Intellectual Property

All content on our website, including logos, trademarks, images, and text, is the property of Steve Customs and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

6. User Conduct

You agree not to:

Engage in any activity that disrupts or harms our website or services.
Attempt to gain unauthorized access to our systems or user accounts.
Post or transmit illegal, offensive, or harmful content.

7. Limitation of Liability

Steve Customs is not liable for:

Losses or damages arising from your use of our platform or products.
Delays or failures caused by circumstances beyond our control (e.g., natural disasters, strikes, technical issues).

8. Indemnification

You agree to indemnify and hold Steve Customs harmless from any claims, losses, or expenses arising from your breach of these Terms and Conditions or your use of our services.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes will be resolved exclusively in the courts of Kenya.

10. Termination

We reserve the right to suspend or terminate your account and access to our services at any time, without prior notice, if you violate these Terms and Conditions.